Our standard delivery fee ranges from PKR 249 to PKR 399 when using the Open Parcel method. For prepaid orders above PKR 5,000, delivery is absolutely free. COD orders follow the same rate card.

Currently we serve Pakistan only, covering all major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar. International expansion is under review.

Simply log into your MegalinkTrader account → “My Orders”. You'll find real-time tracking status and courier details. Quick link: https://megalinktrader.com/account

Yes! Once your order status changes to “in transit”, visit Account → Orders → Order ID to watch the dedicated packaging video, ensuring complete transparency.

Call our helpline at 021-111-634-265 or email support@megalinktrader.com. If already dispatched, you may refuse the parcel at delivery — advance refunds will be processed minus processing fee.

Once an order is confirmed, the delivery address is locked. You must cancel the order (free cancellation before dispatch) and reorder with the correct address. Already paid amounts will be refunded.

Refunds are processed within 3–5 business days after the item reaches our Returns Center. The timeline depends on your payment method (bank/card/wallet).

For customer-initiated cancellations, the processing fee is non-refundable. However, if we cancel due to stock unavailability, you receive a full refund + processing fee.

Visit megalinktrader.com/login, enter your mobile number or email, receive OTP, and complete your profile. Email is mandatory for order confirmations and support.

Click “Resend OTP” after 30 seconds. Ensure you have a stable internet/cellular connection. You can also try using WhatsApp OTP or email verification.

Yes, a valid email is mandatory. All order updates, packaging videos, and return instructions are sent via email for security and documentation.

Returns are accepted for: 1) Wrong product delivered (different from order), 2) Defective or physically damaged product. Visit our full Returns Policy for step-by-step guidance.

No, returns are only applicable for faulty, damaged, or incorrect items. We recommend carefully checking product details before ordering.

Typically 5 to 7 working days after we receive and inspect the returned product. Replacement shipping may take additional 2–3 days depending on stock.

We provide a Return CN (Consignment Note) via email. You may be requested to drop the parcel at your nearest courier office. Contact support for home pickup options in major cities.

Common reasons: ❌ No unboxing video provided, ❌ Issue reported after 3 days of delivery, ❌ The reported issue doesn't match our return criteria. Always record an unboxing video for high-value orders.

Visit https://megalinktrader.com/account/orders, select “Refund Orders” and click “Request Refund”. Fill the required details and submit — our team will review.

We accept All major credit/debit cards (Visa, Mastercard), One Link, Bank Transfers, and EasyPaisa/JazzCash (coming soon). Secure SSL encryption is used for all transactions.

Absolutely! You can pay via Cash on Delivery at the time of parcel arrival. COD is available nationwide, with Open Parcel inspection in select cities.

Yes! We provide Easy Monthly Installments (BNPL) on orders of PKR 10,000 or more. Visit megalinktrader.com/bnpl for full details and partner banks.

EMI plans are available for credit card holders only (minimum spend PKR 10,000). The card must be issued by one of our partner banks: Bank Alfalah, Faysal Bank, JS Bank, MCB, Silk Bank, UBL.

In such cases, the full amount will be charged to your card as a standard transaction. EMI approval is solely at the discretion of your issuing bank.

On the cart page before checkout, enter your coupon code in the “Promo Code” field and click Apply. Discount will be reflected immediately. Note: coupons can't be combined.

✅ Order value ≥ PKR 10,000 ✅ Valid credit card from: Alfalah, Faysal, JS Bank, MCB, Silk Bank, UBL ✅ Customer must be 18+ years old. Processing fee applies.

Simply log into your MegalinkTrader account, go to “Pending Payments” and click “Pay Now”. You can resume the BNPL checkout without losing the order.

No, only credit cards are supported for EMI conversion. Debit cards deduct the full amount immediately without installment facility.

Banks temporarily block the full amount to secure the transaction. As you pay monthly installments, the blocked amount reduces. Contact your bank for more clarity on hold policies.

If customer cancels → Processing fee is non-refundable. If MegalinkTrader cancels (out of stock etc) → Full refund including processing fee will be issued.

BNPL fails if the total payable amount (product + EMI markup + service charges + processing fee) exceeds your available credit card limit.

Yes, exclusively! Open parcel service is available in Karachi, Lahore, Islamabad, Rawalpindi. You can inspect outer box condition and product seal before payment.

A flat fee of PKR 300 is added when selecting open parcel delivery method. This ensures the inspection service and secure handling.

You may check the box condition, company seal, colour, and model displayed on the outside. However, you cannot break the original seal to check internal components, physical appearance, or functionality — this preserves product authenticity and hygiene.